Mercure Dartford Brands Hatch Hotel & Spa 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.6/5 612 أراء

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Mercure Dartford Brands Hatch Hotel & Spa - Image 1
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Mercure Dartford Brands Hatch Hotel & Spa - Image 3
Mercure Dartford Brands Hatch Hotel & Spa - Image 4
Brands Hatch, DA3 8PE DARTFORD, United Kingdom

الوصف

خدمات الفندق الإضافية

  • 15 fully-equipped meeting rooms for up to 270+ guests

  • Motorsport-themed bar dedicated to Brands Hatch

  • Popular wedding and events venue

  • Leisure facilities including indoor swimming pool and gym

  • In-house bar & restaurant serving authentic local dishes

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Dartford Brands Hatch Hotel & Spa

Brands Hatch
DA3 8PE DARTFORD
United Kingdom

نظام تحديد المواقع العالمي (GPS):51.358815, 0.25235

الهاتف
فاكس +44 1474 853220

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

GENEVIEVES

Enjoy a meal or drink in Genevieves Restaurant and motor sport themed bar, which overblook the legendary Brand Hatch Racing Circuit.

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تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  3.6/5  612 أراء

تقييم TripAdvisor  3.5/5  744 أراء

Spa day with treatment with lunch and afternoon tea

ملاحظة Tripadvisor 4.0/5

Sarah M Friends getaway - تقييم TripAdvisor المعتمد

This was our second visit which was unfortunately delayed due to ill health but the spa kindly kept rearranging the date until we were well enough to enjoy the day. Everyone was friendly. Some delay with bar staff to arrange a coffee but this was a relaxing day so wasn't a problem. The downside is on arriving at the hotel you have to go back outside to a different entrance. Once at the spa there is direct access into the hotel unless you are disabled. Then the only step free access is back around the outside of the building. (This should be looked at as the spa is not fully accessible) The staff were very welcoming and went through all the need to know info. The changing rooms are dated but clean. The lockers need a luggage padlock to secure. (They look broken but the lock has to be turned and pushed in to activate the hole for the padlock) The pool, jacuzzi, sauna,steam room are clean. The jacuzzi and enterance to the hotel is up steps but handrails are everywhere. Water was tested whilst we were there, staff constantly cleaning and monitoring. Robes and towels were OK. And you can use these in the bar area for drinks and food. We had a reasonable wrap and fries. And a late afternoon tea. The treatment rooms were on the 2nd floor and the lift was not working so a ground gloom double room was arranged in the hotel. This was all made so easy for us. We were escorted to the hotel, found a suitable table for lunch, and was collected from our table for our treatments. Our indian head massage, facial massage, neck, shoulder massage was absolutely bliss! The hotel room they used was so nice I would have happily stayed. All staff in both the hotel and spa were friendly approachable and happy to help. I've read the negative reviews and was concerned my second visit 6 years apart would not have been as good as before but it was. Its not mega luxury but this is reflected in the pricing. What it is is clean, friendly, unpretentious and relaxing.

Disappointing experience. Do not recommend.

ملاحظة Tripadvisor 2.0/5

Resort54895533226 تقييم TripAdvisor المعتمد

I went to the Spa earlier this week with friends as a birthday treat and was really disappointed. When we arrived they told us they’d got the timings wrong with our massages - we all booked to have them the same time - 1:30pm, followed by afternoon tea at 3pm. They said one of us had to have the treatment at 2:30pm, and the other two of us at 3:30pm which meant for 2hours of our day we were split up - We don’t see each other very much so this was annoying. We got shown to the pool area and changing rooms which were disgusting and in need of a good clean. The dressing gowns they gave us had stains on and we had to ask to change one of them it was so bad. The floor around the pool area was also disgusting, and the pool water was cold. The hot tub, steam room and sauna were all working well but the steam room was a bit grotty. The whole place needs a big refurbishment to be honest! It doesn’t look as nice as photos advertised on their website. The afternoon tea was very basic - nothing special - Sandwiches and cakes were not nice at all, but the tea and scones were okay. We were told to wait in a “relaxation room” until they were ready to give us massages - they failed to tell us they were running 20min late - we thought they’d forgotten about us in there - the room was embarrassing - very small and cramped, with just a plastic chair and a black couch that had mysterious stains all over it. No one had thought to top up the water in there for us and there were only 2 paper cups left out. Luckily the facials and massages were very nice and relaxing - although the oil used for scalp massage smelt bad and had to wash our hair after to get the smell off!! Overall a really disappointing visit!! Wouldn’t recommend anyone to go there and we certainly won’t be visiting again. So many other better spas out there!!

Much improved from last visit

ملاحظة Tripadvisor 4.0/5

MikeP801 Couples - تقييم TripAdvisor المعتمد

I've given this hotel a lot of criticism in previous reviews and rightly so. It wasn't providing a good experience. However, I'm pleased to say this latest stay was much improved. Key to this was the staff and that there was more of them. The service in reception, bar and restaurant was much improved. It is still work in progress and drinks orders still go astray but the staff are keen to provide good service and happily no longer dangerously overworked as on previous visits. Bars were open and operating, heating now working throughout, tables cleared and cleaned. I really hope this hotel has turned a corner and well done to the staff for recovering what was a complete mess before. I look forward to our next stay.

Don’t bother with the cheese and pickle sandwiches

ملاحظة Tripadvisor 4.0/5

michele19645 تقييم TripAdvisor المعتمد

My daughter brought me the spa and afternoon tea package for my birthday so we went together. The hotel itself is nice. My daughter mentioned the toilets were dirty which wasn’t a great start. Whilst waiting outside the treatments room we could actually see fluff under the coffee table which must have been gathering for a long time which isn’t very impressive! The actual treatments we had were 20 mins back massage, 20 mins facial and 10 mins foot massage which were very very good, I wished it had lasted longer. We used the swimming pool and jacuzzi, the pool was a bit fresh went we went in but was nice and quiet. I don’t think the jacuzzi was working though as had no bubbles and no button to press it on. The showers are a lot to be desired, in dire need of a good clean and such tiny cubicles. Very dated. The afternoon tea was ok, BUT the cheese sandwiches we had was just awful, the cheese looked like it had been left unwrapped for days, we both couldn’t finish the mouthful, not good enough, very cheap ham used too but scones and pot of tea was nice.

Nice hotel

ملاحظة Tripadvisor 5.0/5

455kerrys Couples - تقييم TripAdvisor المعتمد

Cannot fault the hotel and the spa facilities, the motorsport bar is good with a nice selection of gins Our room was lovely , it was immaculate. Comfy super king sized bed and the bathroom was nice too Definitely be back. The only thing that lets it down is the restaurant, the choice is very basic on the menu but the breakfast was good

Thank you for taking the time to share your review, we were pleased to read that you had time to enjoy our spa facilities, as well as our Racing Bar. We look forward to seeing you again soon, our new Head Chef is currently finalising our new menus and they will be available very soon.

بالاشتراك مع TripAdvisor

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جميع فنادقنا في Dartford

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (شاملة ضريبة القيمة المضافة وضريبة السياحة) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.